Privacy Policy

Last updated: 21 August 2026

Ginkgo Leaves respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights in relation to your personal data.

1. Who we are

Ginkgo Leaves is an event experiences business operating in Cornwall and the surrounding area.

For the purposes of UK data protection law, Ginkgo Leaves is the controller of the personal information described in this policy.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us through the contact details provided on our website.

2. Information we collect

We may collect personal information when you contact us, make an enquiry, request a quote or book one of our experiences.

This may include:

  • Your name

  • Email address

  • Telephone number

  • Event date

  • Event location or address

  • Number of guests

  • Information about your event or requirements

  • Details relating to your booking

  • Correspondence between you and Ginkgo Leaves

  • Payment and transaction information

Our website may also collect limited technical information such as your device type, browser, IP address and information about how you use our website through cookies and analytics tools.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries and provide quotations

  • Manage and fulfil bookings

  • Communicate with you about your event

  • Take and record payments

  • Provide customer service

  • Maintain appropriate business and financial records

  • Improve our website and services

  • Understand how visitors use our website

  • Protect our business and website against fraud or misuse

  • Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so. This will usually be because it is necessary to respond to your request, enter into or perform a contract with you, comply with a legal obligation, or pursue our legitimate business interests.

Where consent is required, such as for certain marketing communications or non-essential cookies, we will ask for it.

4. Marketing

We will not add you to a marketing mailing list simply because you have made an enquiry.

Where you have specifically agreed to receive marketing communications from us, you can unsubscribe at any time using the unsubscribe option provided or by contacting us.

5. Payments

Where payments are processed using a third-party payment provider, your payment information may be collected and processed directly by that provider.

We do not intentionally store full payment card details ourselves.

6. Our website and Squarespace

Our website is hosted using Squarespace.

Squarespace may process certain information about visitors in order to provide, secure and operate the website.

Other service providers may also process limited personal information on our behalf where necessary to provide services such as website analytics, email, payments or business administration.

We only use service providers where reasonably necessary for operating our business and expect them to handle personal information appropriately.

7. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Others may help us understand how visitors use the website or provide additional functionality.

Where required, we will ask for your consent before using non-essential cookies.

You can also manage cookies through your browser settings.

8. Sharing your information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate Ginkgo Leaves or fulfil your booking.

This may include website, email, payment, accounting or other professional service providers.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

Enquiries that do not result in a booking will not be retained indefinitely where there is no legitimate reason to keep them.

Information relating to completed transactions may need to be retained for longer to comply with our legal and financial obligations.

10. Keeping your information secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website or electronic communication system can be guaranteed to be completely secure.

11. Your rights

Under UK data protection law, depending on the circumstances, you may have rights including:

  • Accessing the personal information we hold about you

  • Asking us to correct inaccurate information

  • Asking us to delete certain information

  • Asking us to restrict how information is used

  • Objecting to certain uses of your information

  • Requesting the transfer of certain information

  • Withdrawing consent where processing is based on consent

To exercise any of these rights, please contact us.

You also have the right to raise a concern with the Information Commissioner's Office if you are unhappy with how your personal information has been handled.

12. Changes to this policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal requirements.

The latest version will always be available on our website.

13. Contact us

If you have any questions about this Privacy Policy or how Ginkgo Leaves handles your personal information, please contact us using the contact details provided on our website.